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Frequently Asked Questions

Welcome to our Frequently Asked Questions Page
We will try to answer any questions that you may have here about Sheepskin products and ordering your item, if you have any other questions please use the contact us page to email them to us.

What Payment Methods do you accept?
We accept:

  • Visa
  • MasterCard
  • American Express
  • Australian Money Order,
  • Australian Cheque (5 day wait)
  • Bank Direct Deposit,
  • PayPal ($A, $US Euro or UK Pound)
  • COD (Australian Orders only)*

* COD is Australia only and is not sent Express Post

Can i pick my order up to save shipping?
Yes. Contact us first to make sure your item is picked and ready  to go.

How are the items Shipped?
We use either Toll Ipec, or Australia Post for shipping, depending upon the location and size of the item. You can request that the item be left at the door if you are not there.

What is your Privacy Policy?
Our Privacy policy is simple. We do NOT share, sell, rent, or loan your details to anyone , NEVER .

Is GST included?
As this is a International market, 10% GST is included in all Australian orders. GST does not apply to International (outside Australia).

Can my lambswool Rug be washed?
Yes , the lambswool/ sheepskin rug brought from us can be washed in water. Items have washing instructions on them. We can not vouch for items brought from others. The Green Urine Resistant Hi temp rugs can be washed at 80 degrees Celcius. Washing Instructions are her for Medical Sheepskins or her for others

Returns?
If your item does not meet your requirements or is not as described, you may return it for a refund of the product price, provided that it is unopened and unused. For Health reasons used items can not be returned. Use our contact form to request a return form so we can track the item. Yes We accept returns of unopened / unused products. Manufactured to order products are not returnable. If you need to return a product please use our contact form to request return details. A restocking fee may be charged, Shipping is not refundable.

What Colours are available?
Most colours are available, colour trends change all the time, but we carry most colours. Please check the item you are after to see what colours are available. If you want a different colour please email us, we may just have it.

Are all Skins Dyed?
We now have access to some undyed long and short wool skins, the colour of these vary, as they are natural and unbleached and unwashed.
All our coloured skins are dyed.

Whats the difference in the types of Skins?
We only have one grade – export grade.

Are these skins Real Sheepskins?
Yes our Sheepskins are real Sheep skinsAll are 100% processed in Australian and carry the “Made In Australia ” Logo

Do you accept orders from “free” email addresses?
We do accept orders from Free email addresses like hotmail, yahoo, lycos, etc. We find that most people have real email addresses, and all our fraudulent activity comes from these free addresses. If we reduce fraud we can keep the prices down.

Where do You Ship to?
We Ship to Most Locations including: Australia, USA, Canada, United Kingdom, and Most of Europe, If in doubt please email us via our CONTACT US Page

How long is the wool Length?
The General Purpose Medical sheepskin is 25mm or 1″ long (approx.) and The Urine resistant Green Medical sheepskin is approx. 31mm or 1 1/4″ long. Both exceed the Australian Standards for Medical Sheepskin rugs and Underlays

Are they Hypo-allergic?
Yes all our sheepskin are Hypo-allergic.

Returns?
Yes We accept returns of unopened / unused products. Manufactured to order products are not returnable. If you need to return a product please use our contact form to request return details. A restocking fee may be charged, Shipping is not refundable.

Do you have any Shops?
Sorry, we are a web based business, hence the low prices, we do not have any shop outlets. You can pick up from our Brisbane Office

Did we miss a question ? Please email us so we can answer you, and add the question here

 

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